bajibagh Privacy Policy

1. Introduction and Scope

bajibagh ("we", "our", or "platform") places the highest importance on the privacy of its members. This Privacy Policy ("Policy") describes how bajibagh collects, processes, stores, and protects users' personal information through its website, mobile application, and other digital services.

By creating an account on our website or app, or by using any of our services, you are considered to have accepted the terms of this Policy. Reading our Terms and Conditions will give you a clearer understanding of the full agreement governing use of our services.

This Policy applies to all bajibagh members, prospective new users, and anyone who visits the website. If you have any doubts or questions, use the contact details provided in the Contact section at the end of this Policy.

2. Data Collection

bajibagh may collect the following types of information:

2.1 Information Provided at Registration

• Full name and date of birth
• Email address
• Mobile number
• Username and password (encrypted)
• Document details required for identity verification

2.2 Transaction and Payment Information

During deposits and withdrawals, we collect certain payment-related details — such as the mobile number linked to bKash, Nagad, Rocket, or Upay accounts, and bank account information. Full card or account numbers are not stored on our servers.

2.3 Automatically Collected Information

• IP address and device type
• Browser type and version
• Login time and date
• Website navigation history and usage patterns
• Approximate location information (up to country or region level)

3. Purpose of Data Use

bajibagh uses collected information only for the following purposes:

• Account management: Registration, login, identity verification, and ensuring account security.
• Service delivery: Processing gameplay, betting, deposits, and withdrawals.
• Fraud prevention: Detecting and preventing unauthorised access, fraud, and money laundering.
• Customer support: Providing assistance via live chat and email, and resolving complaints.
• Promotional communications: Informing members about bonuses, promotions, and updates — but only those members who have consented to receive such communications.
• Service improvement: Analysing usage patterns to improve the platform experience.
• Legal compliance: Retaining information necessary to comply with applicable laws and regulations.

Your personal information will not be used beyond the purposes listed above, and will not be sold to third parties.

4. Data Storage and Security

bajibagh applies industry-standard technical and organisational measures to protect data. All data transmitted on the platform is secured through SSL (Secure Sockets Layer) encryption, which keeps communication between your browser and our servers fully protected.

4.1 Technical Security Measures

• SSL/TLS encryption on all connections
• Password hashing and salting
• Automated monitoring to detect suspicious activity
• Regular security audits and vulnerability assessments

4.2 Data Retention Period

Certain information must be retained for a specified period due to legal and regulatory obligations, both while an account is active and after it is closed. Once the required period has passed, information is securely deleted or anonymised.

4.3 Organisational Measures

Only authorised staff have access to personal information, and they are required to work under strict confidentiality obligations. Staff are kept aware of the importance of data protection through regular training.

5. Sharing Data with Third Parties

bajibagh never sells your personal information. Data may be shared with third parties only in the following limited circumstances:

• Payment processors: Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposits and withdrawals.
• Identity verification services: As part of the KYC process, with trusted third-party identity verification providers.
• Technology service providers: For server hosting, data analytics, and software services, with providers who have signed confidentiality agreements.
• Legal authorities: When providing information is required by legal obligation, court order, or a lawful request from an authority.
• Fraud prevention: With regulatory bodies when investigating fraud, money laundering, or other illegal activity.

Before sharing data with any third party, we ensure they will handle it in a manner consistent with this Policy.

6. Cookies and Tracking

The bajibagh website and app use cookies and similar technologies to improve your browsing experience and keep the platform functioning properly.

6.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login state, ensuring security, and running basic functions.
• Functional cookies: Store your language preference, game settings, and other personalised experience choices.
• Analytical cookies: Generate aggregate-level statistics to help us understand how the website is being used.
• Fraud prevention cookies: Detect unusual activity and help protect your account.

6.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may prevent some platform functions from working correctly.

7. Your Rights

As a bajibagh member, you have the following rights regarding your personal information:

• Access: The right to know what information we have collected about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your personal information in certain circumstances — though some data may need to be retained for a specified period due to legal obligations.
• Right to restrict processing: The right to request that data processing be temporarily paused for specific reasons.
• Withdrawal of consent: The right to withdraw consent for promotional communications at any time.
• Lodging a complaint: The right to raise a complaint directly with the bajibagh support team if you are dissatisfied with how your data is handled.

To exercise these rights, contact us at the support email listed below. We aim to respond within 30 days of receiving a request. To learn about your rights and options regarding responsible gambling, visit our Responsible Gaming page.

8. Protection of Minors

All bajibagh services are intended solely for individuals aged 21 or older. We do not knowingly collect information from any minor. The registration process includes age verification, and identity documents are checked in cases of doubt.

If a minor's information has been collected for any reason and this comes to our attention, we will immediately delete that information and close the associated account. Parents or guardians may write to us at the email address in the Contact section.

9. Policy Changes

This Privacy Policy may be updated from time to time due to improvements to bajibagh services, technical changes, or legal requirements. For significant changes, a notification will be sent to the registered email address or a clear notice will be displayed on the platform.

Continuing to use the service after any changes means you are considered to have accepted the updated Policy. The "Last Updated" date at the top of the page will change after each update. If you do not agree with the new Policy, contact the support team to close your account. To learn more about bajibagh, visit our About Us page.

10. Contact

If you have any questions, requests, or complaints about this Privacy Policy, please contact us through the following:

• Live Chat: 7 days a week, 24 hours a day, in Bengali and English
• Email: [email protected]

For quick answers to common questions, visit our FAQ page — it covers frequently asked questions about accounts, payments, and privacy.